Tips for Apple Store One-to-One

Love, love, love the Albuquerque Uptown Apple Store.  It’s a bit embarrassing that many of the employees there know me by name…but, you know where to find me if I have a bit of free time. I try to go at least once a week.  You can use their computers or bring in yours to learn anything you can think of from a Mac computer. These computers now run my business with the help of the Joint Venture membership…no waiting for the Genius Bar.  Just sayin’.

If you are new to Apple products, and you buy a new Mac, you should REALLY get the One-to-One membership.  You are only offered this option AT THE TIME OF PURCHASE.  If you think this is one of those “extra” gimmicks or a unnecessary insurance policy, its not the same thing. It’s so popular that Apple had to put limits on how it was sold.

Think of the Apple One-to-One classes as a university course in YOUR COMPUTER SKILLS.  If you could make your own computer class that taught you just what you wanted your computer to do for you….that’s this class.

You can come everyday, for 3-4 hours each day…for a year.  Heaven. For $99!  With computer geniuses.  What a deal!  Can you imagine going to your local community college for computer “tutoring” in an environment WITHOUT state of the art computers?? And how much would a 1 hour one-on-one tutoring computer class cost?

Trust me, please.  Buy the option, then make your appointment, and lastly…make a list of what you want to learn.  A long list, because they will cruise through each little check mark very quickly.  I have learned soooo much and am extremely satisfied with my computer knowledge…and it’s getting better every week…with lots of repeating from my trainers…

A few things I’ve learned how to make: 

  • photo books
  • photo cards
  • organized folders for 40,000 pictures
  • external hard-drive backups of those said pictures
  • Holiday photo cards (are you sensing the theme?)
  • spread sheets with photos
  • website design and a new website with lots of photos
  • on and on

You can learn anything a computer does.  If the trainer doesn’t know right away how to answer your question they will find out or they will find someone who can help.

Remember, when you come to your first one-to-one appointments:

  • For best parking, schedule on the hours the store is closed
  • get there early
  • bring your own computer with external memory (if you have it)
  • Don’t bring power cords or keyboard/mouse-they have that
  • pick subjects that you are working on right now
  • have a list ready of questions you can’t figure out
  • add to that list
  • have a goal to start/finish 1-2 projects
  • not all trainers will be a good fit for you
  • The key is finding a trainer(s) you like & learn from
  • reschedule no matter what
  • don’t give up after just 1 or 2 classes

Finding the trainer(s) that you learn best with takes a few times.  Try the Open Training, the Group Classes, etc.  Just like all human personalities, you will get along with most but not all.

For me, there were some whose voice was about all I could do not to faint or hurt someone.  And others who could not be wrong…and therefore could not have conversations, only bark directions.  And even others are wonderful, yet I just learn better from another trainer.  Out of the 25+, I’m clear about 20 of them that I learn from REALLY WELL. 

The Open Training is my favorite class when I have a big project to work on.  The class is longer, 90 minutes, with 1-6 trainer ratio.  The trainer checks in with you and listens to what project you are working on and how they might be of service.  Then, you just work on your project and have the trainer come over when you have questions.  This class is best when you are cruising on your own without needing the trainer sitting with you the entire time.  

This class has helped me finish Christmas photo cards, photo books, start-finish my new website, create new spread-sheets in numbers, etc.  

When you only have occasional questions yet would really like a helping hand to remember little tricks or shortcuts, the Open Training is a good fit.

Group Classes are best when you are learning something new, like how to set up email, iCloud, Pages, Numbers, iPhoto, etc.  A group class on one subject will go over specifics for each person in the class and will cover general info for the subject.  I’ve taken the beginning classes for Pages & Numbers several times.  There is lots of info and the info is different depending on the trainer and the questions from the people in the class.

I’ve learned the most “short cuts” from the group classes.  Then, when I’m in an open training or a one-to-one, the trainers will remind me.  Finally, some of those short cuts have stuck.

I joined Joint Venture last year and have been very happy with it.  I am preparing another blog post dedicated to what Joint Venture has provided for my company.  It’s a business version of One-to-One, costing $499/year.  It includes 3 classes created just for your needs that you construct with help from the Apple Business Team.  These classes can help your staff learn to use the Apple products, iMac, iPhone, iPad, etc to help you run your business smoothly.

For me, I was able to integrate the Apple products with a software that takes online appointments in real time from my website, then distribute that information to the correct therapist & client.  All the information is stored in iCloud and also on the scheduling software,  I was able to save money by having an iPhone to take credit card transactions at the office and double as the office phone.  This phone rings in two places: the office and on any given cell phone at the same time.  

My internet/phone costs were cut in half!!  Plus, the AirBook we use at the office is tucked away in a small drawer, used when we need it, out of sight when we don’t.  This may sound simple, but in fact took hours and hours of trial and error to find the path that was best for me.  I tried 4 different software packages for online scheduling and client tracking.  

I sat with the Apple Business Team and talked it out.  They were patient and AS passionate about finding a solution as I was.  I highly recommend this service.  

Remember, purchase the One-to-One with your Apple Product purchase.  Let me know your experiences!  I’d love to hear about them.

One thought on “Tips for Apple Store One-to-One

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